We know not every toy will last a lifetime. That's why we offer a selection of toys guaranteed to last to our furry-customers who may tend to play a little rough.
Planet Dog products are 100% guaranteed. If you are not satisfied for any reason with our products, rest easy. We will make it right.
If it is chewed, return it. If it is destroyed, return it.
If it doesn't fit, return it. If the dog doesn't like it, return it.
For your convenience, our Returns & Exchanges Form may be downloaded here.
Please ship returns to:
Planet Dog / Returns Dept.
85 Bradley Dr, Westbrook, ME 04092
West Paw Zogoflex Guarantee: We want you and your pet to be completely satisfied with the durability of your Zogoflex product. If you feel your Zogoflex product wasn’t up to snuff, please send it back for a free one-time replacement or refund per shape.
How does the Guarantee work? It is as simple as 1…2…3...
- Please print and complete the Zogoflex® return form.
- Send the form and the destroyed toy back to us so we can recycle the material and get your replacement in the mail.
- Watch for your replacement or refund to arrive in the mail within 7-14 days.
Terms and Conditions for Zogoflex
- West Paw Design reserves the right to issue a refund, replacement, or an alternative Zogoflex product based on each individual situation.
- One-time replacement per Zogoflex shape only.
- Valid receipt required for refunds.
- Return shipping is the responsibility of the customer.