We know not every toy will last a lifetime. That's why we offer a selection of toys guaranteed to last to our furry-customers who may tend to play a little rough.
Planet Dog products are 100% guaranteed. If you are not satisfied for any reason with our products, rest easy. We will make it right.
If it is chewed, return it. If it is destroyed, return it.
If it doesn't fit, return it. If the dog doesn't like it, return it.
For your convenience, our Returns & Exchanges Form may be downloaded here.
Please ship returns to:
Planet Dog / Returns Dept.
85 Bradley Dr, Westbrook, ME 04092
West Paw now guarantees every product we manufacture here in Montana – that’s all of them. If you are unhappy with the performance of a West Paw product, we’ll replace or refund your purchase. It really is that simple, easy, and hassle-free.
- West Paw reserves the right to issue a refund, replacement, or an alternative product based on each individual situation.
- One-time replacement or refund per household.
- Valid receipt required for refunds.
- International Customers: Please visit the retailer from which you purchased the toy to have toy replaced or refunded.
How does the Guarantee work?
Please complete the return page found here
Please allow for 10-14 business days to receive your replacement toy.
JOIN THE LOOP. All of our Zogoflex and Zogoflex Air products can be infinitely recycled into new products. Although we don't require that you send in your damaged toy, West Paw and the planet would love for you to send us your Zogoflex and Zogoflex Air products that you no longer want at:
32050 E. Frontage Rd.
Bozeman, MT 59715