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Customer support
1 Domestic Shipping
1.1 How do I get free shipping?

We offer free shipping for all qualifying orders to anywhere within the contiguous United States. All orders over $49 qualify for free shipping. Join our mailing list for savings and seasonal specials.

1.2 What delivery service do you use?

We ship all of our orders safely and securely via the United States Postal Service, FedEx, or UPS.

1.3 When will my order be shipped?
Your order will ship from our store in Tampa, FL within 48 hours of receiving the order. All orders are shipped Monday through Friday. Once your order has shipped we will e-mail you a tracking notification.
1.4 I have special shipping instructions

If you require special shipping instructions such as a signature upon delivery, delivery location, hours of operation of delivery location, etc. please specify in the Comments section on the Order Review page while checking out.

2 Returns
2.1 Can I return my order?
If you are ever unsatisfied with our products please contact us via e-mail [email protected] or call us at 813-251-4086.

We want you and your pet to be happy with your purchase and offer guarantees on most of our food items and some of our toys (please contact us for details). Every item is carefully inspected before they are offered to our customers, however, we are happy to replace or refund you for any items that are defective or damaged upon arrival.
2.2 What is considered final sale?
Our apologies, but we cannot replace or refund you for items that have been used, chewed, bitten, scratched, clawed, marked, or have experienced any sort of wear and tear of any kind by your pet. All sales on bedding items are final and will not be eligible for exchange, or refund.
3 Store Pick Up
3.1 Can I pick my order up in person?

Yes! Need your order in a hurry? Let us gather your order before you arrive so all your items are together and ready for a quick pickup.
Our address:
1413 S. Howard Ave., Suite 104
Tampa FL 33606

3.2 When can I pick up my order?

When it's available: Monday-Sunday 10am-5pm
Please allow 2 hours before coming to retrieve your order or arrive during the time slot you are assigned in your confirmation email.

4 Recycle Bag Program
4.1 BYOB?

Bring your own bag! We encourage you to hold on to your burlap Feed bags and reuse them for your next in store purchase. For those that return bags we'll give you a discount off your next purchase with us.

4.2 How do I participate?

To participate in the program is easy: simply bring the bag we gave you back to the store on your next visit. We'll give you a discount for the returned bag. If you need a larger or smaller bag we'll swap it out for a better size (additional bags are available for no extra charge).