Shipping & Returns
SHIPPING METHODS: We offer multiple delivery methods to our customers. Choose the shipping method that is most convenient for you. We recommend our local customers choose our complimentary local delivery service or store pick up.
Learn more about our complimentary local delivery and other shipping methods by visiting the FAQs page.
Complimentary Local Delivery
When it's available: Tuesday-Friday
Delivery Times: We offer two delivery time windows daily.
Orders placed before noon will be delivered between 4pm-7pm (same day)
Orders placed after noon will be delivered between 7am-10am (next day)
Our complimentary delivery service is currently available to our customers with a delivery address in the Tampa Bay area. Orders MUST be received by 12pm in order to qualify for same day delivery. Orders received after 12pm will be delivered on the next business day. Once you place your order you will receive a message with your estimated delivery time. There is no order minimum.
We currently offer local delivery to the following zip codes:
If the zip code of the delivery destination is not included above please select another delivery option. Any order placed with a delivery address outside of our zone will be contacted via e-mail and offered another available delivery method. If no response is given within 48 hours the order will be cancelled.
Store Pick Up
When it's available: Tuesday-Saturday 11am-5pm
Need your order in a hurry? Let us gather your order before you arrive so all your items are together and ready for a quick pickup.
Please allow 2 hours before coming to retrieve your order or arrive during the time slot you are assigned in your confirmation email.
Please pick up all orders at the following address:
1413 S Howard Ave. Suite 104 Tampa FL 33606
When it's available: Monday-Friday 10am-5pm
We ship all of our orders safely and securely via the United States Postal Service unless otherwise noted. All orders are shipped Monday through Friday from our facility in Tampa, FL. Once your order has shipped we will e-mail you a tracking notification. Most in stock items ship within 1 to 2 days of ordering.
When it's available: Monday-Friday 10am-6pm
We ship all of our orders safely and securely via USPS Priority International Mail unless otherwise noted. All orders are shipped Monday through Friday from our store in Tampa, FL. Once your order has shipped we will e-mail you a tracking notification. Most in stock items ship within 1 to 2 days of ordering.
$65 - Items Weighing 0-4lbs and under
$85 - Items Weighing 4-8lbs and under
$125 - Items Weighing 8-12bs and under
$205 - Items Weighing 12-20lbs and under
Please Contact Us for Orders Weighing Over 20lbs
If you are ever unsatisfied with our products please contact us via e-mail firstname.lastname@example.org or call us at 813-251-4086. We want you and your pet to be happy with your purchase and offer guarantees on most of our food items and some of our toys (please contact us for details). We carefully inspect all of our products before they are offered to our customers, however, we are happy to replace or refund you for any items that are defective or damaged upon arrival.
Our apologies, but we cannot replace or refund you for items that have been used, chewed, bitten, scratched, clawed, marked, or have experienced any sort of wear and tear of any kind by your pet. All sales on bedding items are final and will not be eligible for exchange, or refund.
Unused and unopened items may be returned within 14 days of receiving your order.